We want you to be happy with your purchase from simplyteras.com and your complete satisfaction is our top priority.
If you are not 100% satisfied with your purchase we will gladly accept returns of packages within 3 months from date of purchase and issue a full refund. All we ask is that the product is not used, opened or expired, is in the same condition you received it and in the original packaging. We can not extend this return policy to resellers of our products.
All packages should be sent prepaid. We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. We will refund your credit card for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs.
Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. For a return authorization number and return address please email firstname.lastname@example.org.